Frequently Asked Questions
What type of products and services do you provide?
We are a full-service copy center and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out our Services page.
How do I get a quote or estimate?
There are a few ways we can help! One option would be to use the online form on our contact us page. Another option is to send us an email at firstname.lastname@example.org. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call at 207-623-1312.
How to save your design files to make them print ready & acceptable to print
Saving your Corel Draw file as an Adobe Illustrator EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export as Illustrator EPS
MICROSOFT OFFICE PROGRAMS (EXCEL, WORD, PUBLISHER, POWERPOINT):
You will need to have Adobe Acrobat PDF. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
Under File, Save As: PDF, Select Options, Save.
Under File, Print, select Adobe PDF writer
Under Properties select Press Quality and Save your PDF
What file formats do you accept?
We accept .pdf, .eps, .jpg, .tif, .psd, .docx, .xlsx, and .pub file formats. Please embed all fonts and images.
At what resolution should I save my photos and graphics?
All file formats should have the resolution set to a minimum of 300 dpi (dots per inch).
Pictures and graphics pulled from the internet are often have low resolution usually around 72 dpi. Try to avoid these graphics, as they will appear pixilated when printed.
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly.
What is a bleed?
This is the term used when the color goes to the edge of the document. Please build your digital files by adding 1/8”(0.125″) dimension for business cards, postcards, brochures, etc. We require ALL files to be built to the full bleed dimension specified for each trim size. Example: a 3.5″x 2″ business card would have a bleed size of 3.75″ x 2.25″ and an 8.5″x11″ flyer would have a bleed size of 8.75″x11.25″. Note that we will be cutting off that 1/8” all the way around the card, so make sure that the wording and anything important is at least .125 inside the 8.5×11 area even though the background is larger.
What is the "safety zone"?
All important elements (text, images, logos, etc.) must be kept at least 0.125″ inside the edge. Anything too close to the edge may be cut off during trimming.
What if I have a border?
We ask that you allow 1/16″(0.0625”) cutting tolerance around your card. We recommend no borders due to shifting in the cutting process, as borders may appear uneven.
What are crop marks?
Crop marks are lines indicating where the paper should be cut to produce the correct size.
Why do the printed colors look different from the colors on my screen?
Printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
Is white considered a printing color?
No. Because white is the default color of paper, it is simply recognized as the absence of any ink.
What is a proof and why is it important that I look at it?
A proof is a trial impression copy of your document after all modifications and printing setup processes have been completed. It is your best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure accuracy and flawlessness of your print job on the first run.
Once I submit the documents, how long will it take to finish my job?
Simple jobs are often completed the same day. Some jobs may take several days to complete depending on their size and complexity. We will always strive to provide an accurate estimate of the turnaround time for each job we do and we will always work with you to find ways to complete your project when you need it.